Blog

By Fernanda Santiago April 20, 2024
In the competitive world of spa services, it's tempting to resort to discounts and specials to attract clients. While creating seasonal offerings can be helpful to engage current clients, attract new clients and encourage them to try new services, we don’t want to fall into the trap of offering specials too often. While it may seem like a quick fix to fill appointment slots and boost revenue, this approach can actually be detrimental to your business in the long run. Here’s why: Devaluation of Services: Constantly offering specials can devalue the perception of your services in the eyes of your clients. When clients become accustomed to discounted rates, they may hesitate to book appointments at full price in the future, leading to a decrease in overall revenue. Attracting Price-Sensitive Clients: Clients who are primarily attracted to specials and discounts are often more price-sensitive and less loyal. They may shop around for the cheapest deal rather than forming a long-term relationship with your spa. This can result in a higher churn rate and lower client retention. Erosion of Brand Image: Your spa's brand image is crucial for attracting high-value clients and standing out in the market. Constantly offering specials can cheapen your brand image and undermine the perception of quality and exclusivity that you've worked hard to cultivate. Negative Impact on Profit Margins: Continuously discounting services can erode your profit margins over time. While specials may initially attract clients, the reduced revenue per service can ultimately outweigh the benefits of filling appointment slots, especially when factoring in the cost of providing the service. Difficulty in Upselling: When clients are accustomed to discounted rates, they may be less receptive to upselling additional services or premium treatments at full price. This can limit your ability to maximize revenue per client and hinder the growth of your business. While offering specials occasionally can be a strategic marketing tactic, constantly relying on discounts can have detrimental effects on your spa business. Instead, focus on highlighting the unique benefits of your services, building long-term client relationships, and maintaining the perceived value of your offerings to ensure the sustainable growth and success of your spa. In other words, work with what you’ve got! The Power of Highlighting Services: A Strategic Approach for Spa Professionals Here’s why we believe that highlighting your services creates a more sustainable and effective approach: Value Perception: When you highlight a service, you're showcasing its unique benefits and value proposition. This elevates the perceived value in the eyes of your clients, making them more willing to pay full price. Building Expertise and Trust: By focusing on specific services, you position yourself as an expert in those areas. Clients are more likely to trust your expertise and recommendations, leading to higher retention rates and client satisfaction. Targeted Marketing: Highlighting services allows you to target specific client needs and preferences. This enables you to tailor your marketing efforts more effectively, attracting clients who are genuinely interested in the services you offer. Filling Open Slots Strategically: Instead of resorting to blanket discounts that can devalue your services, strategically highlight services that have open slots on your schedule. By showcasing these services to your clients, you can fill those slots while maintaining the perceived value of your offerings. Encouraging Repeat Business: When clients experience the full benefits of a highlighted service, they're more likely to return for future appointments. This fosters long-term client relationships and generates consistent revenue for your spa. In conclusion, highlighting services offers a more sustainable and valuable approach for spa professionals compared to giving discounts or specials. By focusing on the unique benefits of each service, you can keep clients engaged, fill open slots on your schedule, and ultimately grow your spa business.
By Fernanda Santiago February 1, 2024
Unlock superior spa services and client satisfaction by investing in professional staff training—minimize risks and boost loyalty.
By Jessica York September 12, 2023
Most of us learned some form of prenatal massage when we were in trade school.
By Fernanda Santiago June 20, 2023
Are you looking to take your massage therapy practice up a notch? Who needs to hear this today?
By Jessica York June 9, 2023
We've all been there.
By Jessica York April 25, 2023
It's Mental Health Awareness Month and I'm a massage therapist who's sick of the word, "Wellness".
By Fernanda Santiago April 17, 2023
What's new at Apex retreat seminars? As we are in the middle of a growth spurt, we have new and exciting things coming your way! From partnerships to ethically sourced Botanicals, to new class offerings and a new launch. BARAKA IMPACT We are in the process of partnering with companies that source their Botanicals ethically and pure. These suppliers are providing us with special coupon codes and offers that we can share with our community. We have partnered with Baraka Impact -Handcrafted oils and butters straight from the source. Discover the benefits of natural products that are not only great for your skin, but have a direct impact on Ghanaian communities. Every purchase provides the dignity of income to hardworking rural women in Ghana, and provides you with pure, natural, handcrafted ingredients. VISIT BARAKA IMPACT HERE Use discount code: APEX for 10% off your orders. For more offerings click here. Scroll down to see our Supply Partners. NEW CLASS SCHEDULED: Thai Herbal Poultice Massage (Luk Pra Kob) - 8 CEs Enhance your massage sessions with the herbal poultice! Luk Pra Kob or Thai Herbal Poultice is one of the treasures of Thai traditional medicine for over 400 years. Explore herbs commonly used in Thailand to help relieve repetitive strain, pain and discomfort in muscles and joints and much mor Learn how to adapt these treatments using herbs found in the west. Make Your Own Herbal Poultice These steamed herbal balls have an incredible ability to soften myofascial tension, alleviating muscle and joint pain and restoring an over-taxed nervous system. The treatment is comforting and sedating to the recipients while these anti-inflammatory herbs do their work. Watch Video & Registration Here Date: Monday September 18, 2023 Time: 10:00 AM- 6:00 PM Location: Alchemy Wellness Center- 2515 Watson Avenue, Ste 107, Sanford, NC, United States, North Carolina COMING SOON: Massage Butters, Balms & Infused Oils (5 CEs pending approval) Do you want to make your own massage mediums using all-natural ingredients? In this class you will learn about customizing organic bases to the consistency you prefer for massage. Discover a variety of botanicals to make your own infused oils, butters and balms for your massage practice. Each student will leave with a Jar of herb-infused oil, massage butter, and a pain-relieving balm. A recipe book with ingredient profiles and instructions will be provided for future reference. This is a fun, hands-on class, so get ready to dive into the world of formulation for massage! Stay tuned for further announcements! We have more to come. More workshops, locations, special offers and more. Subscribe to our newsletter for the latest updates here.
By Fernanda Santiago March 6, 2023
Spa training Catered to Your Business Spa training is specialized training that provides employees with the skills and knowledge they need to provide excellent customer service and spa treatments
By Fernanda Santiago February 14, 2023
Do you know what’s in your massage medium (lotion/oil/cream)? This is the question I ask the students who attend my Aromatherapy therapy trainings. I often hear comments from therapists who have concerns and would like healthier options for their clients and themselves.
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